Frequently Asked Questions

What materials are Dorra pieces crafted from?

Most of our collections are in stock and ready for immediate dispatch.

  • Prepaid, in-stock orders are shipped within 24 hours
  • Select pieces under restock are made to order, with a crafting timeline of 10–15 days
How do I know if an item is made to order?

If a piece is part of our restock or made-to-order collection, it will be clearly indicated on the product page.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you offer Cash on Delivery?

Yes, we offer both Cash on Delivery (COD) and Partial COD for your convenience.
Why was my order selected for verification?

To maintain a seamless experience, certain orders may be flagged for verification. In such cases, our team will connect with you to confirm delivery details before dispatch.
What are the delivery timelines?
  • In-stock prepaid orders: Dispatched within 24 hours
  • Delivery typically takes 2–5 business days, depending on your location
Can I cancel my order?

We begin processing orders immediately to ensure swift dispatch.

  • Prepaid orders are not eligible for cancellation, as outlined in our policy
  • COD orders may be cancelled prior to dispatch by contacting our team
When will I get my order?

We offer exchanges exclusively for damaged or defective pieces, ensuring you receive the quality you expect from Dorra.

To initiate a request, please write to us at:
reach.dorra@gmail.com
What if I receive a damaged piece?

We sincerely apologize for the inconvenience. Kindly email us within 48 hours of delivery with
images or videos of the product, and we will arrange an exchange at the earliest.
Do you offer refunds?

At this time, we do not offer refunds. We provide exchanges in the rare case of a damaged item.
Can I make changes to my order after placing it?

Modifications are possible only before your order is dispatched. We recommend reaching out to us promptly for any changes.
How can I reach Dorra?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you offer returns or exchanges?

For any assistance or queries, please contact us at:
📩 reach.dorra@gmail.com
Will sold-out pieces be restocked?

While we do restock select designs, some pieces are released in limited quantities. We encourage you to secure your favorites while they are available.